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A vital first step in this process is developing a very thorough understanding of how employees work and how they work together. “Creating a modern, digital workplace is not just about technology. They relied on agile principles to design and deploy Conor, and targeted four prime user personas to guide the development effort. West Monroe and Con Edison designed Conor for employees, first and foremost. Through the project, Con Edison reduced intranet content from more than 1,200 pages to just 120 pages. Additionally, search utilization increased by 50%, enabling greater employee self-service and engagement. Satisfaction with the new intranet increased 30% following the launch. Most Con Edison employees use Conor every day.
![the con ed store the con ed store](https://nypost.com/wp-content/uploads/sites/2/2018/11/coned_vinny_bensonhurst_11052.jpg)
“In addition to helping us achieve critical business goals, modernizing our workplace will save on costs by reducing the time employees spend locating tools and information, employing standard templates to develop departmental content and sites, and introducing new digital forms with automated workflows.” “Our intranet serves people in diverse roles, so it is important that it offers a flexible and fluid way to surface content that is highly relevant to users and targets communications to the right groups,” said Lionel Ing, Con Edison’s project sponsor. Its many new features include enhanced search and navigation capabilities, a standard look-and-feel, the ability to personalize content by role and municipal borough, and redesigned employee communications, as well as digital forms that streamline work. The intranet brings more than 15,000 employees across several utility subsidiaries together in one modern, digital workplace that promotes the company’s safety, engagement, operational excellence, and customer service goals. West Monroe and Con Edison, one of the nation's largest investor-owned energy-delivery companies, collaborated to develop Conor. The redesigned intranet, first introduced to employees in February 2018, is featured in detail in Nielsen Norman’s Group’s new report, Intranet Design Annual 2020: The Year’s 10 Best Intranets. NEW YORK CITY - West Monroe Partners, a national business and technology consultancy, today announced that Con Edison’s new intranet, “Conor,” has been recognized among the top 10 intranets of 2020 by Nielsen Norman Group. West Monroe’s Quarterly Executive Poll-Q4 2021Ĭonvergence of Dental and Health Insurance Accelerates Portfolio Value Creation for Private Equity